FAQ's

What is Blind Tiger Record Club?

We are vinyl record subscription box service. Think LootCrate, Dollar Shave Club, or BirchBox—for vinyl. All of our vinyl are new/sealed, full-length, 12" records from new releases and reissues.  All the curated titles are released within the last 45 days.  Many are double albums, 180 gram, and in some cases, color-variant and hard-to-find imports.
We post each month's curated choice on our home page. You'll also find them on Facebook, Instagram, and Twitter. No surprises, no music you don't like, no accidental duplicates. You'll always know what you're getting ahead of time. 

How does it work?

  • Choose your plan: Month-to-Month, 6-Month Prepaid or 12-Month Prepaid.
  • Select your favorite music style. Pick from Alternative, Rock, and Singer/Songwriter (Soul / R&B coming in March).
  • Subscribe by the 25th of the month (the 28th in November and December) and we'll ship your first box by the end of that month.
  • After subscribing, create your BTRC Member Account, where you can log in and switch your music style any time. Your vinyl. Your choice.
  • Each month we will handpick your vinyl, pack it with your bonus items, and ship it to your door. Ship dates and delivery may vary.

What's in my Vinyl Subscription Box?

In your Vinyl Subscription Box, you will receive your curated vinyl as well as bonus swag that changes from month to month.

What comes with my membership?

FREE SHIPPING for your monthly Vinyl Subscription Box.
Member Pricing in the BTRC Record Store (you will see member pricing listed on each item), plus free shipping when you add your order to your next scheduled Vinyl Subscription Box.

What if I already have this month's album?

Don't worry; YOU HAVE A CHOICE. Just log into your Member Account, and change your music style prior to your card being charged for the month.  If you prepaid for a 6 or 12 month plan, you can still change your music preference prior to your monthly order processing through our system which is every 30 days from the date your initial order was placed.

How do I change my Music Preference?

Your Music Preference (Rock, Alternative, or Signer/Songwriter) is a "variant" in your account's member area.

Follow these steps to view and change your Music Preference.

  1. Click on Account.
  2. Above Order History, Click "Manage Subscription."
  3. On the right, next to your subscription, click "Edit."
  4. Next to Current Variant you will see your current selection. Under your selection you will see a link "Change Product Variant." Click there to modify your selection from the drop-down menu.
  5. After making your selection, click "Save."

 

Is any of the vintage vinyl used? 

All our vinyl is new, factory sealed, and comes with an unconditional guarantee. No warped or used copies are ever sent. These are wall frame and/or turntable ready.

When is the cutoff date?

The cutoff date is midnight, the 25th of each month with the exception of the holiday season (November and December), when we push back the cut off date to the 28th. 

Why do you have a cut-off date?

The cut-off date is necessary so we can ensure all members get their selected Curated Record of the Month. 

When will you ship my Vinyl Subscription Box?

We ship at the end of each month. Once shipped, domestic orders typically take 2-5 days depending on your location. If you're on the east coast, you'll get your package in about 2 days. Move over Amazon Prime. 

What if I sign up after the cut-off date?

You'll get the next month's Vinyl Subscription Box if you order after the 25th of the month. 
For example:
If you sign up on March 8th, your first vinyl subscription box will ship on or around March 25th.
If you sign up on March 28th, your first vinyl subscription box will ship in April, around the end of the month.  If you showed up to the party late and really want the vinyl subscription box from the previous period, just email us.  If we have the stock, we will do our best to get you the previous box.

Can I switch my Music Preference whenever I want?

Absolutely! You can do this any time by logging into your Member Account, and changing your preferences by following the instructions above.
Note:
If you make the change prior to monthly order being processed through our system, your vinyl box will include your new music style selection in the same month. If it's made after the 25th of any given month, the change will be included in your next month's box.

What if I want to order more than one Vinyl Subscription Box?

No problem. Please place a separate order for each box. You will also need separate email accounts.
 

What if I don't like a particular album that I receive?

We do not accept returns, but give you the choice of music styles. You will have plenty of resources to help you make your decisions.  We send emails with videos, we play song samples on the product page, and we post a blog on pour website at "For The Record". 

How do I update my shipping or billing information?

Log into your Member Account to easily update your account information. 

How much is shipping?

Shipping is always FREE in the USA for your Vinyl Subscription Box. Regular shipping fees apply to other purchases from the BTRC Record Store, unless it is added to your upcoming Vinyl Subscription Box.

Do you ship outside the United States?

At the moment, we do not ship outside the United States. We plan on rolling out additional shipping options soon. 

What methods of payment do you accept?

We accept all major credit cards. 

Why was my card charged a 2 times before I received this month's box?

Never fear—no funny business here. Cards are charged every 30 days.  If you purchased after the 25th of the month, your box will not go out till the following month. So cards do sometimes get charged days before your first box goes out to you. 
For Example: 
You place your order on March 26th (after the cut-off of the 25th). Your first box will ship towards the end of April. Your card will be charged on March 26th for your first box and again 30 days later on April 26th for your second box (even though you might not get your first box till right after the 1st of May).

When will my card be charged?

When you sign up, you are agreeing to a monthly fee that is taken out the same time every month or around 30 days later.  Your card will be charged the day you sign up for a subscription and then each consecutive month on the same date. 

Canceling Your Subscription

Although we would love to keep you as a customer for life, we understand that situations may arise where you may need to cancel your subscription. By signing up you are agreeing to pay the subscription cost and understand that cards can not be refunded once charged. 
Monthly plans come with a 3 month commitment. 
Subscriptions may be canceled once you have completed your agreed upon terms by following the steps below.  We unfortunately can not refund cards that have already been billed. This includes charges for prepaid upcoming months. We also can not refund money for returned product.
Please note: You MUST cancel through your online Member Account. Contacting us by email or any other method will not constitute a cancellation of service. 
  1. Login to your account.
  2. On the My Account page, click on Manage Subscriptions.
  3. On the far right of your product that shows your subscription, click on the word "Cancel." If you do not see the word "Cancel," you have not completed your terms.

Terms of Purchase

By signing up you are agreeing to pay the monthly subscription cost and understand that cards can not be refunded once charged. 
If for whatever reason your card cannot be charged, you are not released from your obligation to pay.  If we are unable to bill your card we make take other measures to secure payment.  Only canceling your account through your customer portal will constitute cancellation of service.